IVR System for Businesses
Interactive Voice Response System (IVRS) from Authlinq is an automated business phone system aspect that grants users and callers to collaborate with a computer-operated phone system with voice and DTMF tone input via a keypad.
Handle unlimited calls and be there for your customers 24*7
Greet your customers with a personalized welcome message anytime they call you and provide 24*7 support with IVR.
- Your IVR can have custom voice greetings and multiple departments.
- Use IVR options to offer self-service and faster support.
- During off-hours hours, allow customers to leave voice messages.
- Smart follow-up features will guarantee a 100% response rate.
IVR: A game-changer for your business productivity!
When Do Businesses Use an IVR Number?
Automate Customer Care
Provide the callers with an option to self-serve while automating routine queries
Collect Feedback
An efficient method for conducting a survey or collecting feedback from callers is the IVR System/ Dialer.
After Hours Customer Support
Play a pre-recorded message so people know that you are closed & the hours of your office for post office calls.
Personalized Experience
Customize your IVR's messaging and flow to the location, transaction history, or other relevant information of your callers.
Reduce Operational Costs
IVR systems take the place of a receptionist or customer service representative who takes calls and passes them on to agents.
Improve First Call Resolution
To avoid call transfer and boost customer satisfaction, direct callers to the most appropriate department and agent.